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Contract Professionals, Inc.
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CNC Field Service Technician
Westland, MI US
Posted: 07/16/2024
2024-07-16
2024-08-26
Employment Type:
Direct Placement
Job Industry: Manufacturing
Job Number: 24-00121
Job Description
CNC Field Service Technician
Location: Westland, MI
Position Type: Full-time
Compensation: Competitive Salary: $70K- 85Kper year.
Company Overview:
Our client is a leading provider of advanced CNC machinery solutions, is actively seeking a highly skilled and motivated individual to join our team as a CNC Machine Set-up and Field Service Technician. Committed to delivering cutting-edge technology and exceptional customer service, our company provides an exciting opportunity for individuals passionate about CNC machines, customer service excellence, and success-driven individuals.
Responsibilities:
Additional Benefits:
Location: Westland, MI
Position Type: Full-time
Compensation: Competitive Salary: $70K- 85Kper year.
Company Overview:
Our client is a leading provider of advanced CNC machinery solutions, is actively seeking a highly skilled and motivated individual to join our team as a CNC Machine Set-up and Field Service Technician. Committed to delivering cutting-edge technology and exceptional customer service, our company provides an exciting opportunity for individuals passionate about CNC machines, customer service excellence, and success-driven individuals.
Responsibilities:
- CNC Machine Set-up and Repair:
- Set up and repair CNC machines, including Vertical Machining Centers (VMC), CNC lathes, and CNC boring and milling.
- Laser Cutting Machines set up and repair (not a must requirement, but a plus - training provided).
- Monitor machine performance and make necessary adjustments to ensure optimal production.
- Field Service Technician:
- Provide on-site installation, maintenance, and repair services for CNC machines at customer locations.
- Troubleshoot and diagnose technical issues, ensuring timely and effective resolutions.
- Collaborate with customers to understand their needs and provide expert recommendations.
- Customer Service and Sales:
- Build and maintain strong customer relationships through effective communication and problem-solving.
- Assist customers in optimizing machine performance and offer solutions to enhance their machining processes.
- Identify sales opportunities and promote additional products or services to meet customer needs.
- Training:
- Conduct training sessions for customers on the operation and maintenance of CNC machines and Laser Cutting Machines.
- Provide technical guidance and support to customers to ensure they maximize the benefits of our products.
- Proven experience as a CNC machine field service technician (set up and repair).
- Strong understanding of CNC machining processes, including VMC, CNC lathe, and CNC boring and milling machines.
- Previous sales or on-site customer service experience is a great plus.
- Excellent customer service and communication skills.
- Ability to troubleshoot and resolve technical issues efficiently.
- Willingness to engage in sales activities and promote additional products/services.
- Availability to travel to customer locations.
- Valid driver's license.
- Commission on Sales.
- Comprehensive benefits package, including health insurance.
- Opportunities for professional growth and development.
Additional Benefits:
- Training will be provided for sales.
- All travel and hotel expenses will be covered by the client.
- Ability to attend trade shows with sales director.