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CNC Field Service Technician

Westland, MI

Posted: 04/18/2024 Employment Type: Direct Placement Job Industry: Manufacturing Job Number: 24-00121

Job Description

CNC Field Service Technician
Location: Westland, MI
Position Type: Full-time
Compensation: Salary (based on experience) 

Company Overview:
Our client is a leading provider of advanced CNC machinery solutions, is actively seeking a highly skilled and motivated individual to join our team as a CNC Machine Set-up and Field Service Technician. Committed to delivering cutting-edge technology and exceptional customer service, our company provides an exciting opportunity for individuals passionate about CNC machines, customer service excellence, and success-driven individuals.

Responsibilities:
  1. CNC Machine Set-up and Repair:
    • Set up and repair CNC machines, including Vertical Machining Centers (VMC), CNC lathes, and CNC boring and milling.
    • Laser Cutting Machines set up and repair (not a must requirement, but a plus - training provided).
    • Monitor machine performance and make necessary adjustments to ensure optimal production.
  2. Field Service Technician:
    • Provide on-site installation, maintenance, and repair services for CNC machines at customer locations.
    • Troubleshoot and diagnose technical issues, ensuring timely and effective resolutions.
    • Collaborate with customers to understand their needs and provide expert recommendations.
  3. Customer Service and Sales:
    • Build and maintain strong customer relationships through effective communication and problem-solving.
    • Assist customers in optimizing machine performance and offer solutions to enhance their machining processes.
    • Identify sales opportunities and promote additional products or services to meet customer needs.
  4. Training:
    • Conduct training sessions for customers on the operation and maintenance of CNC machines and Laser Cutting Machines.
    • Provide technical guidance and support to customers to ensure they maximize the benefits of our products.
Qualifications:
  • Proven experience as a CNC machine field service technician (set up and repair).
  • Strong understanding of CNC machining processes, including VMC, CNC lathe, and CNC boring and milling machines.
  • Previous sales or on-site customer service experience is a great plus.
  • Excellent customer service and communication skills.
  • Ability to troubleshoot and resolve technical issues efficiently.
  • Willingness to engage in sales activities and promote additional products/services.
  • Availability to travel to customer locations.
  • Valid driver's license.
Compensation and Benefits:
  • Competitive Salary: $60, 000 to $72, 000 per year.
  • Commission on Sales.
  • Comprehensive benefits package, including health insurance.
  • Opportunities for professional growth and development.

Additional Benefits:
  • Training will be provided for sales.
  • All travel and hotel expenses will be covered by the client.
  • Ability to attend trade shows with sales director.
If you are passionate about CNC technology, possess strong customer service and sales skills, and are ready to contribute to the success of a dynamic company, we invite you to apply.

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