Deskside Support Technician
JOB DESCRIPTION: Under minimal supervision provides front-line support to end users for installation, repair and preventative maintenance of personal computers, network infrastructure and related systems. This support may be provided on-site or remotely as needed. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical resources. Interacts with numerous resolver groups to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies. Works with engineers to resolve tier 2 and Tier 3 support issues. Trains end-users on software packages and standard IT procedures as required; participates in new application rollouts, testing and special Projects as needed. Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers and terminals. Activities include recognition, research, isolation, resolution, and follow-up steps. Works on assignments that are moderately complex in nature. Interacts daily with supervisor, peer groups, Service Desk and customers. Interaction normally involves exchange or presentation of factual information. Normally receives little instruction on day to day work, general instructions on new assignments.
Night and/or weekend work will be required.
High School education or equivalent and 2+ years of related experience.
Candidate must be able to carry and lift up to 40 lbs. Candidate will be required to walk distances between customer buildings on the campus. It is possible this may require up to 1-2 miles each day.
A+, Network +. MCP, MCSE, ITIL v3 Foundation
Video Teleconference Support
Mobile device Support (iOS, BlackBerry, Android)
Manufacturer' s Depot level certifications: Client, Lenovo, Toshiba.
Must obtain ITIL and Security + certifications within 6 months of start date.
Meet Your Recruiter
Director of IT Business Development
With a reputation for delivering creative and cost-effective programming within the workforce solutions industry, Brad is a results oriented, seasoned business development professional with Contract Professionals, Inc. He effectively leads the company’s IT Division, to deliver sophisticated IT talent to a diverse and growing client base.
Brad comes with 19 years of industry experience, working with some of the largest and most well respected international companies in the world. He possesses management oversight experience from a local to a national level; executing creative and complex workforce solutions to Fortune 15 - Fortune 5000 companies.
Brad enjoys connecting deserving job seekers to their desired professions.He’s successfully delivered 1000's of skilled candidates to hiring managers in the financial services, telecom, health care, education and aerospace/defense industries.
Brad is also an expert at client relationship development and management. He is known, industry wide for his ability and willingness to place a high value on client satisfaction. He does this by conducting regular audits of the workforce solutions he delivers to his clients. If there is a better or most cost effective way to do it, he’ll find it and deliver.
Brad is a true problem solver and long-term relationship builder, with a keen eye for talented human resources.
Brad grew up in a Phoenix suburb. When he is not working, he enjoys trying new sports & activities with his large family.