Genesys Administrator/ Programmer

Phoenix, AZ

Posted: 12/10/2019 Employment Type: Contract Job Industry: Information Technology Job Number: 19-02193

Job Description

CPI is hiring a Genesys Administrator/ Programmer on a contract basis for our county government client in downtown Phoenix, AZ. All applicants must be US Citizens or possess a green card. We are looking for someone that has a mix of both Avaya Aura and Genesys CIC platforms experience.

No third-party applicants will be considered. If you are a third-party contracting company, please do not respond to this position.

Responsibilities:
  • The candidate will work with the Voice & UC operational team but will be expected to consistently keep on task and work in a fairly autonomous manner.
  • The chosen candidate will use their contact center specific knowledge of the Genesys CIC platform to update and/ or develop detailed documentation on call flows, integration points to external data sources, logic developed for self-service applications, use of text-to-speech and information used for reporting and analysis.
The typical work hours would be Monday – Friday, 8am – 5pm, excluding holidays and weekends. While this initial engagement is being viewed as seasonal there may be an opportunity for a longer-term engagement with a similar but broader scope.

Background & Experience Required:
  • 5+ years' experience working with contact center basics including terminology (i.E. IVR, WFM, speech recognition, CTI, analytics, routing, queuing – to name just a few) as well as market trends such as CEM & CRM, CCaaS, SIP, Omnichannel and others.
  • Knowledge the candidate would have would include but not be limited to: SIP, CCXML, VXML, SQL, RTC.
Experience Preferred: Bachelor' s Degree

Meet Your Recruiter

Christina Henry
Technical Recruiter

Cricket is on a mission to help her candidates meet their career ambitions. Cricket started at Contract Professionals, Inc. in mid-2017 as an Administrator and IT Talent Sourcer. Committed to advancement, she was quickly promoted to act as a Technical Recruiter in the Scottsdale, Arizona IT Division.

Cricket is delighted to be a member of the CPI team because of her team’s impeccable values and their commitment to providing exceptional service to both candidates and clients.

Cricket specializes in full life-cycle IT workforce solutions. She strives to be an unwavering advocate for her clients and candidates. To that end, she is driven to keep her focus on the business objectives and career goals of CPI’s clients and the candidates she represents.

Hailing from the deep south, she was raised in the great state of Texas where she spent 20 years in the credit reporting industry. She then moved to the beautiful Sonoran Desert in Arizona to be closer to her family.

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