Genesys Administrator/ Programmer

Phoenix, AZ

Posted: 10/04/2019 Employment Type: Contract Job Industry: Information Technology Job Number: 19-02193
CPI is hiring a Genesys Administrator/ Programmer on a contract basis for our county government client in downtown Phoenix, AZ. All applicants must be US Citizens or possess a green card. We are looking for someone that has a mix of both Avaya Aura and Genesys CIC platforms experience.

No third-party applicants will be considered. If you are a third-party contracting company, please do not respond to this position.

  • The candidate will work with the Voice & UC operational team but will be expected to consistently keep on task and work in a fairly autonomous manner.
  • The chosen candidate will use their contact center specific knowledge of the Genesys CIC platform to update and/ or develop detailed documentation on call flows, integration points to external data sources, logic developed for self-service applications, use of text-to-speech and information used for reporting and analysis.
The typical work hours would be Monday Friday, 8am 5pm, excluding holidays and weekends. While this initial engagement is being viewed as seasonal there may be an opportunity for a longer-term engagement with a similar but broader scope.

Background & Experience Required:
  • 5+ years' experience working with contact center basics including terminology (i.E. IVR, WFM, speech recognition, CTI, analytics, routing, queuing to name just a few) as well as market trends such as CEM & CRM, CCaaS, SIP, Omnichannel and others.
  • Knowledge the candidate would have would include but not be limited to: SIP, CCXML, VXML, SQL, RTC.
Experience Preferred: Bachelor's Degree

Brad Blue
Director of IT Business Development

With a reputation for delivering creative and cost-effective programming within the workforce solutions industry, Brad is a results oriented, seasoned business development professional with Contract Professionals, Inc. He effectively leads the company’s IT Division, to deliver sophisticated IT talent to a diverse and growing client base. 

Brad comes with 19 years of industry experience, working with some of the largest and most well respected international companies in the world. He possesses management oversight experience from a local to a national level; executing creative and complex workforce solutions to Fortune 15 - Fortune 5000 companies.

Brad enjoys connecting deserving job seekers to their desired professions.He’s successfully delivered 1000's of skilled candidates to hiring managers in the financial services, telecom, health care, education and aerospace/defense industries.

Brad is also an expert at client relationship development and management. He is known, industry wide for his ability and willingness to place a high value on client satisfaction. He does this by conducting regular audits of the workforce solutions he delivers to his clients. If there is a better or most cost effective way to do it, he’ll find it and deliver.

Brad is a true problem solver and long-term relationship builder, with a keen eye for talented human resources.

Brad grew up in a Phoenix suburb. When he is not working, he enjoys trying new sports & activities with his large family.

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