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IT Team Leader/Supervisor Custom Applications Operations Team
Atlanta, GA US
Job Description
Responsibilities:
- Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
- Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.
- Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.
- Ensure that customer SLAs are met on a daily, monthly basis
- Evaluate and recommend software solutions to improve the ability to support IT enterprise applications.
- Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of the client.
- Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
- Interview candidates and hire qualified individuals to fill open roles within the department
- Generates daily, weekly, and monthly reports requested by both internal and external clients and IT Management
- Develops and mentor staff to a high level of competency
- Handles issues of a highly technical nature and challenging calls from clients
- Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.
- Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.
- Remains current on internal procedures and external client requirements
Minimum Qualifications:
- Bachelor’ s degree in Computer Science and Information Technology or a related field
- Technical certifications preferred
- 5+ years of experience in an IT management role, IT technical lead role, or Project management role
Preferred Qualifications:
- 5+ years of experience supervising or leading a support team
- Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products
- Developed applications in .NET technologies with Kendo UI Telerik, C#.Net, Web API, REST API, JSON, SQL
- Server, Oracle, XML, HTML5, Angular JS
- Experience with ServiceNow ITSM
- Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
- Ability to resolve issues and exhibit strong initiative
- Excellent planning, training, and follow-up skills and analytical abilities
- Strong problem-solving and analytical abilities.
- Strong project management and leadership skills.
NO SUBCONTRACT REQUIREMENT:
No third-party applicants will be considered. If you are a third-party contracting company, please do not respond to this position.
Meet Your Recruiter
Jason Briggs
Team Leader - Defense Solutions
A seasoned recruiting and sales professional with more than 7 years of industry experience, Jason Briggs joins the Contract Professionals, Inc. (CPI) team as the Director of Business Development, Information Technology Division in Scottsdale, Arizona.
With a talent for creative problem solving and coalition building, Jason started his career at Oxford and Associates in 2013, generating $2.3 million in sales by targeting the hardware, software, IT, and science & technology industries.
Subsequently, Jason joined KT Consulting as a Federal Department of Defense (DoD) Senior Recruiter focusing on winning and staffing One Acquisition Solution for Integrated Services (OASIS-SB) Proposals and Contracts for the United States Army, Navy, Air Force, and Marines.
Relocating to Arizona in 2017, Jason is originally from Wisconsin. He graduated from the University of Wisconsin Stout with a Bachelor of Science degree in Business with a focus in Risk Management.
Jason attended St. John's Northwestern Military Academy in Wisconsin where he was exposed to JROTC leadership education training and military sciences. He has served on alumni executive board for the University of Wisconsin Stout's National social philanthropy fraternity, Phi Sigma Phi. Jason also continues to provide support for local dog rescue organizations in the Phoenix area by donating time and participating in local adoption events.