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PC Refresh Technician
Job Description
About the Role:
The PC Refresh technician works under the guidance of the PC Refresh Program Manager and local Desktop Support staff to schedule, image, install software, test and deploy new PCs to users scheduled for refresh. Reclaim prior equipment, update documentation and assist with disposal process.
Responsibilities to Anticipate/Expect:
- Schedule, image, install software, test and deploy new PCs to users.
- Reclaim prior equipment, update documentation and assist with disposal process.
- Troubleshoot hardware at point of install to ensure user is able to perform duties.
- Investigate and resolve desktop operating system and software issues.
- Communicate with users and management about PC Refresh schedule and status.
Position Requirements:
- Bachelor's Degree is preferred;experience will be considered in lieu of degree.
- 1-3 years'experience in desktop support services.
- Certifications such as A+ or Microsoft MC a bonus.
- Technical knowledge of hardware, including desktops, laptops, tablets, and workstations.
- Technical knowledge of PC internal components, including drives, cards, memory upgrades.
- Hands-on hardware troubleshooting experience.
- Equipment support experience with Dell, EMC, Cisco, etc.
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Ability to investigate PC and software issues.
- Effective interpersonal skills and relationship-building skills.
- Written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Analytical and problem-solving abilities, with attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- A strong customer-service orientation.
- Driver's license in good standing.
This assignment is a US Government Contract which requires all applicants to be US Citizens.
NO SUBCONTRACT REQUIREMENT:
No third-party applicants will be considered. If you are a third party contracting company, please do not respond to this position.
Meet Your Recruiter
Joe Fisher
Technical Recruiter
I am a seasoned Technical Recruiter and retired U.S. Army Human Resources Specialist with two decades of experience building high-performing teams within government and defense; holding active Secret Clearance. Recognized for demonstrating a natural aptitude for directing the full recruiting cycle while providing the optimal candidate and stakeholder experience, as well as for building robust candidate pipelines and relationship networks to proactively meet hiring and staffing needs.
Currently, I am a Technical Recruiter with Contract Professionals Inc. I conduct full cycle recruiting, sourcing specialized engineering and IT positions for civilians and veterans, while piloting the successful placement of qualified candidates into approved government projects and programs. In addition, I liaise with senior leadership, business partners, and hiring teams to ensure the company’s recruitment support structure is driving the business forward with minimal expenditures.
Colleagues describe me as a loyal, progressive, driven, down-to-earth, strategic and innovative recruiting expert who can be relied on to offer superior human resources solutions for complex corporate challenges.